Vitally and Panelle are excited to announce a dynamic partnership that champions DEI within the realm of Customer Success Management.

As a trailblazer in customer success solutions, Vitally empowers teams with cutting-edge tools to enhance productivity, collaboration, and visibility across their organizations. By partnering with Panelle, Vitally is doubling down on its commitment to creating an industry where diverse perspectives drive innovation.

This collaboration is set to redefine the standards of customer success by embedding inclusivity at every level, ensuring that all professionals have the opportunity to excel and lead. Together, Vitally and Panelle are paving the way for a more inclusive, effective, and successful future in tech...

Why did you choose to work with Panelle?

Vitally is partnering with Panelle because of its strong alignment with our DEI goals. Partnering with Panelle provides Vitally the opportunity to actively contribute to dismantling entrenched systems of inequality by connecting with a community of women leaders and changemakers.

This collaboration not only amplifies Vitally's commitment to fostering an inclusive work environment but also helps the company set an example for future generations of women in SaaS.

Why is DEI important to your business?

The world is shaped by our differences and the unique paths we’ve all traveled. Imagine how dull life would be if we were all the same. Now, think about hiring the same person repeatedly. Progress would stall, challenges would fade, and innovation would be stifled.

"DEI isn’t about meeting quotas or checking boxes"

Conversations would become tiresome, lacking fresh perspectives, and opportunities to learn would vanish. DEI isn’t about meeting quotas or checking boxes; it’s about enriching your business with diverse creativity, fresh ideas, and new energy that drives growth and innovation.

How is your company driving representation for women?

Vitally is proud to have a roughly 50/50 gender balance, with women making up 66% of our leadership team and 50% of our overall leaders. In the tech industry, it's easy to fall into the "boys' club" mentality, but we prioritize finding the best talent, which takes time and commitment.

During our hiring process, we aim to ensure that at least 25% of the initial pipeline consists of underrepresented candidates for the role. From there, we focus on scorecards and minimizing human bias, ensuring we hire the most qualified person for the job. True representation starts with creating space at the beginning of the hiring process, not setting arbitrary metrics for the outcome.

How can Panelle help with your DEI goals?  

Vitally’s DEI goals include ensuring 100% base pay equity for employees in comparable roles, increasing the representation of underrepresented groups across all departments and leadership, strengthening diversity throughout the organization, and maintaining a hiring process where 50% of top candidates come from diverse backgrounds.

"Blazing a trail for the next generation of women leaders"

Panelle, a forward-thinking community for today and tomorrow’s women, is more than just a network—it’s a movement to challenge and dismantle systems of inequality. By connecting Vitally to a diverse group of executive leaders, stakeholders, influencers, and changemakers, Panelle directly supports Vitally in achieving these DEI objectives. Together, Vitally and Panelle will champion a future where equality thrives in the SaaS industry, blazing a trail for the next generation of women leaders.

What will you achieve through this series with Panelle?

Through this two-part executive roundtable event series with Panelle, Vitally will explore how Scaled Customer Success and diversity, equity, and inclusion (DEI) can drive growth and innovation in the SaaS industry.

These roundtables will provide executives with actionable insights on how to scale customer success in ways that not only improve customer satisfaction but also embed DEI into the core of their strategies. Together, Vitally and Panelle aim to champion a future in SaaS where success is driven by both innovative customer relationships and meaningful representation, setting the stage for a more inclusive and prosperous industry for future generations.