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Crafting a Digital Workplace for Unparalleled Success - Pt 2

March 12, 2024

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11:00-12:30

EST

All Industries

/

North America

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Crafting a Digital Workplace for Unparalleled Success - Pt 2

Roundtable

Crafting a Digital Workplace for Unparalleled Success - Pt 2

Tuesday, March 12, 2024

/

11:00-12:30

EST

All Industries

/

North America

Speakers

Sheena Hargrove

Sheena has over 15+ years of experience in the technology industry holding various technical customer-facing positions from consulting, deployment and solution engineering. Her resume includes companies such as IBM, Aternity, and VMware. She currently works as a Solution Consultant at Nexthink. Her responsibilities include conducting product demonstrations, leading workshops, and providing technical expertise during the sales cycle. She serves as a trusted advisor for clients ensuring their success. Sheena holds a Bachelor of Science degree from Claflin University in Orangeburg, SC. She is passionate about mentoring and providing resources to STEM major students enrolled in HBCUs (Historically Black College and Universities) In her free time, she enjoys traveling, attending concerts, and interior design. You can find her and her adorable pup Dax in any HomeGoods or boutique furniture stores on the weekend.

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Sheena Hargrove

Solution Consultant

Nexthink

Partner

Tracey Downer

Tracy is a Director of our Customer Success business and leads the team for Europe, META, and APAC. With a technology career spanning over 25 years, Tracy has been at the forefront of data science technology for a variety of start-up and mature businesses, working in the United States and the United Kingdom. During her career she has operated within SAAS, Consulting and Consumer businesses ranging from Financial Services to Retail and so has a unique insight into the both the implementation as well as the user side of the equation.

LinkedIn

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Tracey Downer

Director of Customer Success

Nexthink

Partner

Manika Gupta

Throughout her career, Manika has demonstrated a strong drive for innovation and change, leading spin-offs of independent GE businesses and optimizing operations for enhanced efficiency and cost-effectiveness. She has a proven track record of driving successful business transformations and acquisitions, utilizing her expertise in strategy consulting and problem solving to deliver impactful results.

LinkedIn

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Twitter

Manika Gupta

CIO, Enterprise Systems

GE Healthcare

Speaker

Jackie Barker

Jackie aims to Impact the world through education, creating opportunities and experiences for individuals and communities that inspire and spark innovation. She has spent 15+ years leading teams through strategic planning and implementation of operational infrastructure with proven results that include local to global growth, securing win-win partnerships, and igniting people and influencing decision makers to realize vision.

LinkedIn

Instagram

Twitter

Jackie Barker

Director of VMWare IT Academy

VMWare

Speaker

Christina Khavarian

Christina is an experienced leader with a demonstrated history of working in the information technology and services sector managing multiple IT organizations, and SaaS products for Media & Entertainment and Electronics companies. Her resume includes both domestic and international work, with responsibilities for her organization spanning across the globe. Having had almost a decade's worth of hospitality & tourism experience; relationship management and customer service are two of Christina's strong suits. She is the youngest female director within the organisation of Sony.

LinkedIn

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Christina Khavarian

Head of End User Support & Productivity

Sony

Speaker

Alla Piltser

Alla is a highly accomplished and results-driven technology leader with a proven track record of driving excellence in infrastructure management within the financial sector. Aspiring to bring strategic vision and transformative leadership to the role of senior information technology executive in a progressive financial company. With an extensive background in designing, implementing, and optimizing robust IT infrastructures, dedicated to elevating operational efficiency, security, and scalability.

LinkedIn

Instagram

Twitter

Alla Piltser

Managing Director, Head of Digital Solutions and Automation Services, Global Tech Infrastructure

Bank of America

Speaker

Becky Wilson

Becky is an experienced IT leader with a demonstrated history of working in a global technology company. She has a passion for the customer experience and a desire to help IT organizations through product transformation. With a strong background in Project, Portfolio and Product Management, she has seen the value and results of highly collaborative and diverse teams and looks to foster this with every opportunity.

LinkedIn

Instagram

Twitter

Becky Wilson

Senior Director, IT Engineering

Expedia Group

Speaker

Lily Catling

Lily, our Client Success Director at Panelle, is known for her meticulous attention to detail and dedication to client engagement. Formerly a Senior Moderator and Content Editor, she transformed her role to prioritise client satisfaction.

LinkedIn

Instagram

Twitter

Lily Catling

Client Success Director

Panelle

Moderator

Overview:

Join us in exploring the key elements of crafting a digital workplace that exceeds expectations. We'll delve into Digital Employee Experience (DEX), automation, and Experience Level Agreements (XLAs). Discuss the impact of DEX on engagement and productivity and share insights into continuous improvement, automation, and evolving XLAs. Together, we’ll address significant diversity equity and inclusion considerations - including ensuring equitable access to digital tools, and discussing leveraging digital tools for flexible work arrangements, focusing on the unique needs of women in IT. By 2025, 50% of IT organizations will embrace DEX strategies, start today and let's collectively shape an inclusive and successful future in IT.

Topics of Discussion:

1. What specific DEX principles have proven most impactful in enhancing employee engagement, satisfaction, and productivity?

2. In what ways have automation strategies streamlined workflows and improved operational efficiency within your organization? How do you balance the implementation of automation with maintaining a positive employee experience and avoiding potential resistance to change?

3. Can you share practical examples of successful implementations of XLAs that have effectively met the dynamic needs of your workforce?

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