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NHS
Office Depot
Novartis
Northwestern Mutual
Nordea
Nintendo
Nike
New Balance
Neuberger Berman
Netflix
Nestle
NBCU
Navy Federal Credit Union
Natwest
Nationwide
National Geographic
MUFG
Naspers
Nandos
Morrisons
Morgan Stanley
Monzo
Mondelez
Milwaukee
Micron
Michelin
MGM
Metlife
Ebay
McLaren
McDonalds
Mattel
Mastercard
Marshall
Mars
Marriott
Marks and Spencer
Market Basket
Makita
Maersk
Macy's
Lufthansa
Lowes
Lockheed Martin
Lloyds Bank
Linde
Lidl
Levis
Leica
Lego
Legal and General
Land o Lakes
Loreal
Kroger
Krispy Kreme
KraftHeinz
Kohls
KKR
KitchenAid
Kappa
King
KFC
KeyBank
Kelloggs
Keller Williams
Kawasaki
Just Eat
JP Morgan Chase
Jordan
Johnson and Johnson
John Lewis
Jersey Mikes
Jaguar
ITV
Instagram
ING
In N Out
IKEA
IHG
Hulu
HSBC
Hewlett Packard Enterprise
Home Depot
Hinge
Hershey
Hermes
Hellman
Harley Davidson
HEB
HBO
Hawaiian Airlines
Hasbro
Harrods
Harper Collins
Hardees
Halifax
Haagen Dazs
H&M
Groupon
Grant Thornton

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Your IT Partner Could Make or Break Your Enterprise’s Success – or Your Career: Choosing Wisely in a High-Stakes World - Pt 3

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Your IT Partner Could Make or Break Your Enterprise’s Success – or Your Career: Choosing Wisely in a High-Stakes World - Pt 3

Roundtable
Your IT Partner Could Make or Break Your Enterprise’s Success – or Your Career: Choosing Wisely in a High-Stakes World - Pt 3

Speakers

Sarah Tijou

Sarah's extensive journalism experience spans across BBC Radio 1, BBC World Service, Global Radio, and ITN, leading output as a senior newsreader and producer. Her passion for uncovering and reporting the inclusive human element behind every story fuels her mission to provide invaluable insights and intelligence that drive positive, diverse change for both organizations and individuals. As Vice President of Communications at Spotlight, she continues to harness her storytelling prowess to guide international business leaders through transformative journeys, bringing a forward-thinking, global perspective to all endeavours. Beyond her career in the broadcast industry, Sarah's diverse experience as a police call handler, a bar manager, and a ski instructor, underscore her boundless curiosity and love for learning! Whether her summit is a snowy mountain peak or a global business conference, she'll certainly be there!

Sarah Tijou

Vice President of Communications

Panelle

Moderator

Wendy Stewart

Wendy Stewart is Senior Vice President of Sales Operations at DataBank, leading Sales Operations and Customer Success to strengthen client relationships and align with business goals. Since joining in 2013, she has driven customer-centric initiatives. With 20+ years in data centers and telecom, she previously held senior roles at ViaWest and Level 3. Wendy holds a Business Management degree from Dallas Christian College and serves as Board Chair-Elect for Junior Achievement of Dallas. She enjoys running, yoga, and cycling.

Wendy Stewart

Senior Vice President of Sales Operations

DataBank

Partner

Kelley Edwards

Kelley Edwards is a data center leader with 20+ years of experience in operations and process optimization. She has driven innovation at Amazon and Google, leading key projects and cross-functional teams. At Google, she oversaw two campus builds and its first third-party data center. An advocate for efficiency and risk mitigation, Kelley implements process-driven frameworks to ensure uptime. She prioritizes mentorship and talent development, fostering collaboration and continuous learning within her teams.

Kelley Edwards

Vice President of Data Center Operations

DataBank

Partner

Overview:

Consider: Your infrastructure partner isn’t just a vendor but a lifeline for your enterprise -- as well as your career as an IT leader. The right partner can mean the difference between a thriving career and one derailed by costly downtime or failed projects. IT leaders must navigate a complex landscape of requirements, from ensuring seamless installations to guaranteeing around-the-clock post-sale support. With so much on the line, how do you choose a partner who can safeguard your business and your reputation?

This panel discussion brings together seasoned experts to explore the non-negotiable attributes of a reliable IT infrastructure partner. From navigating the journey from quote to installation to addressing critical failures at 2:00 a.m., we’ll discuss how to evaluate a partner’s ability to ensure uptime, security, and support. Whether it’s keeping alarms operational during a power failure, preventing overheating when the chiller goes down, or protecting physical and digital assets, this session will equip you with the insights to select and sustain the partnerships that protect your enterprise—and your career.

Topics of Discussion:

1. What should IT leaders prioritize when selecting an infrastructure partner to support critical enterprise workloads?

2. How can you ensure a partner’s emergency response plans are robust enough to handle 2:00 a.m. crises?

3. What red flags indicate that a potential partner may not deliver adequate post-sale support?

4. How does an infrastructure partner contribute to safeguarding both physical and digital security within a data center?

5. Can you share an example of a time when the right IT infrastructure partner prevented a major disaster?

6. What advice would you give to IT leaders about balancing cost with reliability when evaluating partners?

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