This is your defining moment.

For the women we know; our mothers, daughters, sisters, friends and colleagues. For the up-and-comers, the future generation, and the women we haven’t even met, this is for you.

Register your interest

By registering I agree to the terms of use & privacy policy.

I consent to The Spotlight Experience by Discussion Box collecting my name, e-mail, contact details and company information.I want to receive newsletters from The Spotlight Experience by Discussion Box via e-mail.
I want to receive event alerts and event updates from The Spotlight Experience by Discussion Box via e-mail and/or SMS.

Thank you! Your message has been received and we will be in touch shortly!

Oops! Something went wrong while submitting the form.

Register your Interest:

Crafting a Digital Workplace for Unparalleled Success - Pt 2

May 22, 2024

/

11:00-12:30

EST

All Industries

/

North America

Register your interest

By registering I agree to the terms of use & privacy policy.

I consent to Panelle collecting my name, e-mail, contact details and company information.I want to receive newsletters from Panelle via e-mail.
I want to receive event alerts and event updates from Panelle via e-mail and/or SMS.

Thank you! Your message has been received and we will be in touch shortly!

Oops! Something went wrong while submitting the form.

Events

>

Upcoming

Past

>

Crafting a Digital Workplace for Unparalleled Success - Pt 2

Roundtable

Crafting a Digital Workplace for Unparalleled Success - Pt 2

Wednesday, May 22, 2024

/

11:00-12:30

EST

All Industries

/

North America

Speakers

Sarah Tijou

Sarah's extensive journalism experience spans across BBC Radio 1, BBC World Service, Global Radio, and ITN, leading output as a senior newsreader and producer. Her passion for uncovering and reporting the inclusive human element behind every story fuels her mission to provide invaluable insights and intelligence that drive positive, diverse change for both organizations and individuals. As Vice President of Communications at Spotlight, she continues to harness her storytelling prowess to guide international business leaders through transformative journeys, bringing a forward-thinking, global perspective to all endeavours. Beyond her career in the broadcast industry, Sarah's diverse experience as a police call handler, a bar manager, and a ski instructor, underscore her boundless curiosity and love for learning! Whether her summit is a snowy mountain peak or a global business conference, she'll certainly be there!

LinkedIn

Instagram

Twitter

Sarah Tijou

Vice President of Communications

Panelle

Moderator

Sheena Hargrove

Sheena has over 15+ years of experience in the technology industry holding various technical customer-facing positions from consulting, deployment and solution engineering. Her resume includes companies such as IBM, Aternity, and VMware. She currently works as a Solution Consultant at Nexthink. Her responsibilities include conducting product demonstrations, leading workshops, and providing technical expertise during the sales cycle. She serves as a trusted advisor for clients ensuring their success. Sheena holds a Bachelor of Science degree from Claflin University in Orangeburg, SC. She is passionate about mentoring and providing resources to STEM major students enrolled in HBCUs (Historically Black College and Universities) In her free time, she enjoys traveling, attending concerts, and interior design. You can find her and her adorable pup Dax in any HomeGoods or boutique furniture stores on the weekend.

LinkedIn

Instagram

Twitter

Sheena Hargrove

Solution Consultant

Nexthink

Partner

Tracey Downer

Tracy is a Director of our Customer Success business and leads the team for Europe, META, and APAC. With a technology career spanning over 25 years, Tracy has been at the forefront of data science technology for a variety of start-up and mature businesses, working in the United States and the United Kingdom. During her career she has operated within SAAS, Consulting and Consumer businesses ranging from Financial Services to Retail and so has a unique insight into the both the implementation as well as the user side of the equation.

LinkedIn

Instagram

Twitter

Tracey Downer

Director of Customer Success

Nexthink

Partner

Aparna Kadari

LinkedIn

Instagram

Twitter

Aparna Kadari

Director of Information Security

Fannie Mae

Speaker

Yasmine Gulam

A CRM digital expert with over 14 years of experience in the luxury industry, Yasmine has spearheaded several CRM strategies and implementations, seamlessly integrating online, retail, and wholesale approaches to achieve comprehensive customer journey awareness and knowledge. Yasmine manages a team of 17 experts across three main pillars and is a member of the Center Of Excellence at LVMH, focusing on CRM/Loyalty and Marketing Automation. Dedicated and results-oriented, She is passionate about business transformation and has proven skills in creating and deploying innovative projects with cross-functional teams.

LinkedIn

Instagram

Twitter

Yasmine Gulam

Senior Director IT Engagement & Delivery, Global Client Services

Tiffany & Co

Speaker

Katy Carillo

Katy enjoys her work, loves solving problems, and has a passion for people. As an energetic and inclusive IT leader, she actively supports STEM and closing the gender gap in IT jobs. Throughout her career, Katy has supported IT infrastructure, network, and communications in manufacturing plants, and has managed application implementations such as Siebel, Oracle, SAP, intercompany settlement systems, billing, and other finance applications. She possesses deep knowledge in PMO, training technology, intercompany finance applications, agile methodology, and DevOps structure.

LinkedIn

Instagram

Twitter

Katy Carillo

IT Director - Tools Commercial North America

Stanley Black & Decker, Inc

Speaker

Arpita Bhowmick

With over 20 years of experience in technology and digital transformation, Arpita serves as the Customer Experience AI Competency Lead at Cognizant. She is a product innovation leader who has guided many top brands through their digital journeys and enhanced customer experience maturity. Arpita has established technology centers of excellence and implemented cloud solutions across GCP, Azure, and AWS, as well as CRM platforms like Salesforce and Dynamics. Her expertise includes AI-driven self-service offers, contact center AI, LLM and deep learning, MDM, and data analytics, all within fastpaced and ambiguous environments.

LinkedIn

Instagram

Twitter

Arpita Bhowmick

CX/AI Competency & HCLS Offering Lead

Cognizant

Speaker

Overview:

Join us in exploring the key elements of crafting a digital workplace that exceeds expectations. We'll delve into Digital Employee Experience (DEX), automation, and Experience Level Agreements (XLAs). Discuss the impact of DEX on engagement and productivity and share insights into continuous improvement, automation, and evolving XLAs. Together, we’ll address significant diversity equity and inclusion considerations - including ensuring equitable access to digital tools, and discussing leveraging digital tools for flexible work arrangements, focusing on the unique needs of women in IT. By 2025, 50% of IT organizations will embrace DEX strategies, start today and let's collectively shape an inclusive and successful future in IT.

Topics of Discussion:

1. What specific DEX principles have proven most impactful in enhancing employee engagement, satisfaction, and productivity?

2. In what ways have automation strategies streamlined workflows and improved operational efficiency within your organization? How do you balance the implementation of automation with maintaining a positive employee experience and avoiding potential resistance to change?

3. Can you share practical examples of successful implementations of XLAs that have effectively met the dynamic needs of your workforce?

‍

Join
the
Movement

The Panelle community exists for the women of today, but also the women of tomorrow. Join a group of likeminded executives, stakeholders, influencers and changemakers on their relentless journey to rebuild entrenched systems of inequality. By becoming a part of Panelle, you'll unlock access to exclusive content, interviews and discussions, all whilst blazing a trail for younger generations of women to come. If not now, then when?